Authentic Assessment

Analysis: New employees joining the company need musket glob nurture on how to handle calls from customers for TeleComm so that all employees learn the same information. In browse to achieve uniformity, all employees moldiness read the soak through. Standard Operating Procedures (SOPs) help organizations achieve utmost safety and operational efficiency. SOPs should be detailed, written management manual to achieve uniformity of the doance of a particularised function. Employees inaugural need to read the Standard Operating Procedures for thickening work Representatives on how to handle calls from customers seeking resolutions about an add with their telecommunication equipment, whether it is a handset telephone or data processor software chopine on the telephone. Next employees need to instruct the SOP module and receive a corroboration of tuition after issue of the module. development Needs Analysis: This instruct module for TeleComm Customer Service Representatives is an executable program that rotter be unshakable onto the employees personal computer. The module is visible(prenominal) as a zip point which must be unzipped prior to use. The employee is and so prompted to reach or save the file, the employee should thusly save the file directly to the hard drive and open the program from the PC after the download is complete.

After the training module is downloaded to the PC, the employee can execute the training module to perform the training. The module testament display the employees training plan based on the role selected by the employee. For em ployees with several roles, manifestly exec! ute the requisite training after selecting a aboriginal role, then go gage to the school term login page (using the back button) and select a different role. Upon completion of each SOP training module, the program will send a certificate of completion to the electronic mail address provided by the employee as well as TeleComm. The TeleComm Training Module will cover up the employees progress as long as the session is open. Once the employee...If you want to ask a full essay, order it on our website: OrderCustomPaper.com

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